ICT IN DEVELOPING COUNTRIES: CONDITION AND IMPROVEMENT BY QMS - SERBIAN CASE STUDY

Abstract

This paper evaluates the level of Information and Communication Technology (ICT) in the Serbian metal processing sector. This research uses data from the entire metal processing sector in Serbia (Sample: 20 large companies, 27 medium companies, and 247 small companies, overall with 33,057 workers). Data from the Serbian metal processing sector were compared to the relevant data from EU. In this paper, we present problems and steps for improvement of ICT in the Serbian metal processing industry. We will also present development of quality infrastructure necessary for support and improvement of Serbian ICT industry and improvement of ITC sectors in Serbian metal processing industry.