STRAHONJA, V.; SALETOVIĆ, K. PROACTIVE APPROACH TO THE INCIDENT AND PROBLEM MANAGEMENT IN COMMUNICATION NETWORKS. Journal of Information and Organizational Sciences, [S. l.], v. 31, n. 1, 2007. Disponível em: //jios.foi.hr/index.php/jios/article/view/43. Acesso em: 16 jul. 2024.