HÖBER, A.; WEITLANER, D.; PERGLER, E. Performance Journey Mapping: Insights from a Methodological Triangulation. Journal of Information and Organizational Sciences, [S. l.], v. 40, n. 1, 2016. DOI: 10.31341/jios.40.1.3. Disponível em: //jios.foi.hr/index.php/jios/article/view/970. Acesso em: 16 jul. 2024.