Service-oriented architectural framework for support and automation of collaboration tasks


  • Ana Sasa University of Ljubljana
  • Marjan Krisper University of Ljubljana


business process automation, collaboration task, service-oriented architecture, ontology, multi-agent system


Due to more and more demanding requirements for business flexibility and agility, automation of end-to-end industrial processes has become an important topic. Systems supporting business process execution need to enable automated tasks execution as well as integrate human performed tasks (human tasks) into a business process. In this paper, we focus on collaboration tasks, which are an important type of composite human tasks. We propose a service-oriented architectural framework describing a service responsible for human task execution (Human task service), which not only implements collaboration tasks but also improves their execution by automated and semi-automated decision making and collaboration based on ontologies and agent technology. The approach is very generic and can be used for any type of business processes. A case study was performed for a human task intensive business process from an electric power transmission domain.

Author Biographies

Ana Sasa, University of Ljubljana

Ana Šaša received the B.Sc. degree in computer and information science, in 2005, and the Ph.D. degree in information systems and decision making, in 2009, from University of Ljubljana, Slovenia.

She is employed as a researcher at the Information Systems Laboratory at the Faculty of Computer and Information Science, University of Ljubljana. Her primary research interests include service-oriented architectures, enterprise architectures, business process modeling and execution, and decision support systems.

Marjan Krisper, University of Ljubljana

Marjan Krisper received the M.Sc. degree in information systems engineering from University of Ljubljana, Slovenia, in 1977, and the Ph.D. degree in Expert Systems from University of Belgrade, Yugoslavia, in 1989.

He is an Associate Professor, the Chair of Information Science and the Head of Information Systems Laboratory at the University of Ljubljana, Faculty of Computer and Information Science. His research interests include information systems, information systems development methodologies, information systems strategic planning, and electronic business.

Dr. Krisper is a member of Association of Information Systems and a senior member of Project Management Institute Slovenian Chapter.




How to Cite

A. Sasa and M. Krisper, “Service-oriented architectural framework for support and automation of collaboration tasks”, J. inf. organ. sci. (Online), vol. 35, no. 1, Jun. 2011.