Effect of Electronic Surveillance on Task Performance: Mediating Role of Digital Transformation Moderating Role of Perceived Organizational Support

Abstract

Purpose: Digital transformation is of increasing relevance for both practitioners and scholars. Modern digital technologies, services, and systems are extremely important for social development because they are currently taking place in the economy, production, and society as a whole. This study delves into the crucial domain of electronic surveillance within the healthcare sector, assessing its influence on employee task performance. It investigates the interplay between electronic surveillance, perceived organizational support, and digital transformation. Our research aims to unravel how perceived organizational support moderates the relationship between electronic surveillance and task performance while also examining the mediating role of digital transformation in this dynamic.

Design: This cross-sectional study utilizes purposive sampling to collect data from 428 participants from the healthcare sector of the province of Punjab, Pakistan.

Findings: The findings indicate that electronic surveillance positively influences task performance, with digital transformation acting as a mediator. Additionally, perceived organizational support moderates this relationship, emphasizing its vital role in optimizing task performance.

Theoretical Implications: This study advances understanding of workplace dynamics by elucidating how electronic surveillance, digital transformation, and perceived organizational support interact. It contributes valuable insights for organizational and management theories, emphasizing the need to consider these multifaceted factors in optimizing task performance.

Practical Implications: This research provides valuable insights to healthcare organizations by shedding light on these multifaceted dynamics seeking to optimize task performance amid evolving technological landscapes and increased surveillance.

Originality: This study pioneers the exploration of the intricate interplay between electronic surveillance, perceived organizational support, and digital transformation in the context of task performance in the healthcare sector of society.