Benchmarking User Perceived Impact for Web Portal Success Evaluation

Daniel Delic; Hans-J. Lenz

Benchmarking User Perceived Impact for Web Portal Success Evaluation

Authors

Daniel Delic Freie Universität Berlin
Hans-J. Lenz Freie Universität Berlin

Keywords:

Portal success evaluation, user perceived impact, benchmarking, MCDA

Abstract

We describe an approach for success evaluation of Web portals by benchmarking user perceived impact with Multiple-Criteria Decision Analysis (MCDA). For impact measurement a questionnaire is used. The method is applied in a case study of four eGovernment portals and results are discussed.

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Published

2008-07-04

How to Cite

[1]

D. Delic and H.-J. Lenz, “Benchmarking User Perceived Impact for Web Portal Success Evaluation”, J. inf. organ. sci. (Online), vol. 32, no. 1, Jul. 2008.