Benchmarking User Perceived Impact for Web Portal Success Evaluation

  • Daniel Delic Freie Universität Berlin
  • Hans-J. Lenz Freie Universität Berlin
Keywords: Portal success evaluation, user perceived impact, benchmarking, MCDA

Abstract

We describe an approach for success evaluation of Web portals by benchmarking user perceived impact with Multiple-Criteria Decision Analysis (MCDA). For impact measurement a questionnaire is used. The method is applied in a case study of four eGovernment portals and results are discussed.
Published
2008-07-04
How to Cite
[1]
D. Delic and H.-J. Lenz, “Benchmarking User Perceived Impact for Web Portal Success Evaluation”, JIOS, vol. 32, no. 1, Jul. 2008.
Section
Articles