Benchmarking User Perceived Impact for Web Portal Success Evaluation

Daniel Delic, Hans-J. Lenz


We describe an approach for success evaluation of Web portals by benchmarking user perceived impact with Multiple-Criteria Decision Analysis (MCDA). For impact measurement a questionnaire is used. The method is applied in a case study of four eGovernment portals and results are discussed.


Portal success evaluation; user perceived impact; benchmarking; MCDA

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Journal of Information and Organizational Sciences (Online)
ISSN 1846-9418 (online)
ISSN 1846-3312 (print)