Benchmarking User Perceived Impact for Web Portal Success Evaluation

  • Daniel Delic Freie Universit├Ąt Berlin
  • Hans-J. Lenz Freie Universit├Ąt Berlin
Keywords: Portal success evaluation, user perceived impact, benchmarking, MCDA

Abstract

We describe an approach for success evaluation of Web portals by benchmarking user perceived impact with Multiple-Criteria Decision Analysis (MCDA). For impact measurement a questionnaire is used. The method is applied in a case study of four eGovernment portals and results are discussed.
Published
2008-07-04
Section
Articles